Unified Communications Engineer
Location: Belgium (Fully Remote)
Client Industry: Transport and Logistics
Project Duration: 3 Years
About the Client:
Our client is a leading organisation in the transport and logistics sector, dedicated to enhancing operational efficiency and customer experiences through innovative technology solutions. They are launching a significant initiative to transform their unified communications infrastructure to support global operations and ensure seamless collaboration.
Project Overview:
The Unified Communications Transformation Project aims to unify the company's communication tools across 20+ international offices. This project will integrate voice, video, and messaging solutions into a single, Cisco-based platform, improving communication efficiency and reducing operational costs.
Key Project Components:
- Migration to Cisco Unified Communications Manager (CUCM) and Cisco Webex: Transition from disparate systems to a comprehensive solution using Cisco Unified Communications Manager (CUCM) for VoIP and Cisco Webex for video conferencing and messaging.
- Integration with Business Systems: Seamlessly integrate Cisco communication tools with existing enterprise applications such as SAP (for logistics management) and Salesforce (for customer relationship management), enabling real-time updates and communication across departments.
- Collaboration Enhancement: Utilise Cisco Webex Teams to facilitate team collaboration, project management, and internal communications, focusing on improving engagement and reducing travel costs.
- Deployment of Advanced Features: Implement features such as Cisco Jabber for instant messaging and presence, automated call distribution (ACD), voicemail-to-email, and reporting tools to track usage and performance metrics.
- User Training and Adoption Program: Develop a comprehensive training program to onboard employees to the new systems, including webinars, instructional videos, and user manuals.
Key Responsibilities:
- Design, implement, and manage the unified communications architecture based on Cisco technologies that support voice, video, and messaging solutions.
- Collaborate with cross-functional teams to gather requirements and ensure the system meets business needs.
- Manage the migration process, ensuring minimal disruption to ongoing operations.
- Provide ongoing support and troubleshooting for users, including training and documentation.
- Monitor system performance, optimise usage, and identify areas for improvement.
- Prepare regular performance reports and system updates for stakeholders, ensuring alignment with business objectives.
Technologies Used:
- Unified Communications: Cisco Unified Communications Manager (CUCM), Cisco Webex, Cisco Webex Teams, Cisco Jabber
- Business Applications
- Security Measures: Multi-factor authentication (MFA), VPNs, encryption
- Monitoring Tools: Cisco Prime Collaboration for performance tracking
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in unified communications, particularly with Cisco solutions.
- Familiarity with VoIP, video conferencing, and messaging platforms.
- Strong troubleshooting skills and experience with network configurations.
- Excellent communication skills in English; proficiency in other languages is a plus.
- Ability to work independently and collaboratively in a fully remote environment.
