Where Will You Work?
As the Lead Cloud, you will be an integral part of the Business Technology Organization (BTO), the division responsible for all IT initiatives and operations. Specifically, your role will be situated within the Infrastructure, Integration, and Cloud (IIC) department, a critical component of the BTO Operations unit. This unit encompasses all infrastructure and cloud capabilities, vendor management, and workplace services, ensuring that they remain at the forefront of technological innovation in the energy sector.
Your position requires close collaboration with the MCP: Go Cloud Program, aligning departmental objectives with the broader strategic goals of the organization and ensuring a seamless integration of cloud technologies into our infrastructure landscape. This role not only offers the chance to lead in a highly dynamic and critical area of our business but also to work within a team that's at the cutting edge of energy and technology.
What can you expect, and what do we expect?
To manage cloud operations and oversee strategic development, we are seeking a Lead Cloud and Service Manager with a visionary approach to accountable leadership. In this strategic role, you are accountable for the Public Cloud services provided by the MCP Platform Team and for the Service Management processes of the whole Infrastructure, Integration and Cloud Services proposition.
You lead the team that ensures the MCP services are seamlessly integrated with the Business Technology Operations (BTO OPS) and correctly positioned within the organization's broader strategy. The platform team responsible is an interdisciplinary team consisting of experts such as a Platform Owner, Cloud Architects and Demand Managers. It's a dynamic and international team working both from Arnhem, the Netherlands, and Bayreuth, Germany.
The IT Service Management accountability consists of leading five service manager that ensure both on-prem and public cloud processes are aligned, that SLA's are in place for all services in scope and that service delivery is realized by the teams within the boundaries of these SLA's.
As the hierarchical lead, you will spearhead team development, shape HR strategies, and act as Senior Supplier in the Program Board throughout the MCP implementation. Your mission will be to harmonize a range of services from multiple providers, fostering a cohesive and business-aligned IT environment that delivers a superior end-user experience.
Key Responsibilities:
- Hierarchical lead of the cloud platform team (8-10 FTE ), providing direction and setting performance standards;
- Hierarchical lead for Service Managers of the Infrastructure Integration and Cloud (IIC) department in which the MCP Service is positioned;
- Shape and maintain collaboration with Capgemini for the cloud related services;
- Participation in program board activities during the transition and implementation of cloud services;
- Oversight of team growth and HR-related activities, including hiring, development, and retention strategies;
- Accountability for the delivery and performance of cloud services within the organization;
- Collaboration with various stakeholders to ensure seamless integration of services from internal and external providers.
Profile:
- A minimum of 10 years of leadership experience within IT, emphasizing the management of IT service delivery and team leadership within an environment focused on cloud computing;
- Demonstrable leadership skills, including experience with team development, human resources responsibilities, and creating a collaborative working environment;
- Proven ability in strategic planning, adept at aligning IT initiatives with overarching business objectives and facilitating change management processes;
- Experience overseeing the adoption and integration of technological solutions across diverse operational settings, aimed at enhancing efficiency and stakeholder satisfaction;
- Solid foundational understanding of cloud technologies and platforms, with a greater emphasis on strategic and managerial capabilities than deep technical expertise;
- Exceptional communication and interpersonal skills, crucial for managing internal teams, liaising with external partners, and engaging with stakeholders at all levels;
- Established track record in navigating complex organizational structures, influencing decision-making, and fostering consensus across varied groups.
